SERVICE AGREEMENT FOR PICK-UP AND DELIVERY

1.1.1. You Will:

1.1.2. Zepto intends to avail the Zepton’s Services for use in its business and does not, in any manner, facilitate the Zepton to render Services to any third-party customers.

1.1.3. We do not discriminate on task allocation to Zeptons. We have a unique logic for task allocation that makes sure that tasks are distributed evenly.

Important Note:‍

2.1.1.  You will receive a fee for the Services rendered by You ("Service Fees") as mentioned above. You will receive Service Fees on a weekly basis or other periodic basis, after deducting applicable taxes (if any). You authorize Us to deduct from Service Fees, amounts We are allowed to deduct, under Clause 5.4 or other parts of this agreement.
2.1.2.  The Service Fees is calculated using different data, such as distance covered, time consumed, demand, road traffic, weather conditions, Customer rating, etc. This may be communicated to You from time to time by Us.
2.1.3.  You agree that the Service Fees offered to You is specific to Your engagement and is subject to Your date of engagement, base pay & other incremental fees and not comparable to other Zeptons even if the services rendered are similar.
2.1.4.  You can opt to end this agreement, if You disagree with the Service Fees offered to You as communicated by Us from time to time.
2.1.5.  As mentioned above, the Service Fees is determined through various factors and therefore You will not ask the Customers to pay any fee or consideration in addition to the Service Fees.
2.1.6.  If You have any issue with the payments received by You, You can raise a query within 48 hours of receiving the same. We will look at Your records and endeavor to redress Your query, and may talk to You, for answering Your queries, if necessary.
2.1.7.  You agree and accept that Zepto shall have a right but no obligation to deduct or adjust the cost of certain branded merchandise. We shall keep You informed in all such cases.
2.1.8.  We may also provide various incentives such as bikes, gifts, etc. to You, at Our sole discretion basis the criteria as may We may decide.
2.1.9.  We may receive tips from the Customer in Your favour. We will act merely as a pure agent and passthrough the tips to You as received from the Customer. This payment is not related to any Services provided by You to Us.

2.2.1.  We shall onboard You and provide necessary training at the time of onboarding and at such other intervals as We may decide in order to derive desired Service levels. In relation to such activity, We may charge onboarding fees (plus applicable taxes) towards onboarding assistance and training fees (plus applicable taxes) for providing training to You. These fees shall be intimated to You.
2.2.2.  We may also provide merchandise like t-shirts, bags, raincoats, etc. for promotion of the brand Zepto (branded merchandise). You are required to maintain the quality of these branded merchandises in a proper manner. In case of any deterioration in quality resulting in replacement, We may charge the quality conservation fees (plus applicable taxes) from You.
2.2.3.  You will also pay a refundable security deposit to Us for the promise of performance of Your obligations under this agreement, which shall be intimated to You at the time of onboarding.
2.2.4.  You agree and accept that the onboarding fees, training fees, quality conservation fees, and security deposit shall be deducted by Us in one or more tranches as We deem fit from the amount of Service Fees payable to You at the time of payout as mentioned in clause 2.1.1 of the agreement.
2.2.5.  Any payment made under this clause by You to Us shall be paid to the Zepto bank account. No Cash payments are accepted.
2.2.6.  The refundable security deposit shall be refunded to You subject to Clearing all dues including amounts collected from Customers.

3.1.1. The relationship between You and Us is non-exclusive and strictly on a principal-to-principal basis. This agreement is a contract for service. You are neither an employee of the vendor or Us and are solely responsible for the claims or damages arising out of Services provided by You to Us as an independent service provider.
3.1.2. Zepto shall not supervise Your personal conduct unless You are in breach of applicable law or fail to adhere to the dos and dont's provided under Annexure 1.

4.1.1. You confirm and declare that:

You will inform Us immediately if the answer to the above changes at any time during the
subsistence of the agreement.

4.1.2. You shall:

5.1.1. We may temporarily suspend this agreement:

5.2.1. Both parties can end the agreement at will and there is no requirement of any notice period. However, both parties shall be required to notify the other party regarding their intention to end the agreement.
5.2.2. We can end this agreement immediately if You are in breach of this agreement or are non-compliant to the applicable provisions of law or You engage or support directly or indirectly in any unethical practices or the applicable laws or fail to adhere to the dos and
dont's provided under the Annexure 1.
5.2.3. If You fail to notify Us as mentioned above, We shall consider that You have abandoned the agreement and are no longer interested to provide Services (Abandoned). In Such events, Zepto shall keep Your account under suspension and deduct all receivables plus
applicable taxes from Your payouts.
5.2.4. Zepto shall also reserve the right to recover any outstanding amounts from You besides reactivating Your account for rendering Services under the agreement.
5.2.5. In case there is no recovery against You and You are considered Abandoned, such event Zepto shall after 60 days from the date You stopped Services, refund the refundable security deposit subject to clause 2.2.6 above.

5.3.1. You will:

5.3.2. We will ensure You are paid for the Services provided by You to Us till the end of this agreement after deducting applicable taxes. We will also deduct any amounts We are allowed to deduct under Clause 5.4 or other parts of this agreement. You will receive these amounts within 30 days from the end of this agreement.
5.3.3. The rights and obligations under clauses 6.2, 6.3.1, 6.3.2, and 6.6 will continue even after this agreement has ended.

6.1.1. We can change the terms of this agreement from time to time. Unless otherwise decided by extenuating circumstances, We will endeavor to inform You about these changes on Your Partner App at least a day before the release of the revised terms. If You use the Partner App after any changes, it will mean that You agree to such changes. In case You have any questions regarding the changes, You can speak to Our executives and seek clarifications.
6.1.2. We will record the number of hours logged in by You on the Partner App and the details of tasks completed. You can check these details in the Partner App.

6.2.1. You will pay Us a sum equivalent to the losses or claims or costs (including reasonable lawyer fees) suffered by Us:

6.2.2. You are not responsible for Our loss of business or profits.

6.3.1. We will pay You a sum equivalent to the losses or claims or costs (including reasonable lawyer fees) suffered by You:

6.3.2. We will not be responsible:

6.4.1. We may collect information from You at the time of execution of this agreement or at any other time thereafter. We reserve the right to store, process, access and use the information for business purposes and needs, background check, verification, marketing, service,
development, analytics, research, and any other purpose as We may deem fit and in accordance with Applicable Laws. You hereby expressly consent to such collection and use of Your information.
6.4.2. We may also provide to a third party, governmental agency, or judicial body, any information or information relating to You.

6.5.1. You may collect information from Us at the time of execution of this agreement or at any other time thereafter. You shall use the information only to provide Services under this Agreement and for Our benefit.
6.5.2. You may also provide to a third party, governmental agency, or judicial body, any information or information relating to Us post getting express written consent from Us in this regard which shall not be unreasonably withheld.

6.6.1. If We do not agree on some things, We will try to resolve these problems between Us through mutual discussion. If We are unable to sort out the problems, either party may go to the courts of Mumbai.

6.7.1. If any part of this agreement is not valid under law, the rest of the agreement will still apply. If possible, both parties will together change the invalid part to make it valid.

6.8.1. Neither You nor Us shall be liable for any delays or failures in the performance of respective obligations in this Agreement for the situations beyond Our reasonable control.

1. perform Services with reasonable care and skill.
2. Carry such documents as We may require from time to time.
3. use Partner App to perform and track Your Services.
4. attend training sessions or meetings conducted by Us.
5. not use any Customer’s information, like location address, or contact number details for any reason other than for the purposes of fulfilling the Services in accordance with this agreement.
6. maintain and bear the cost of running and riding a (a) two-wheeler vehicle and (b) smartphone unless otherwise agreed by Us in writing. In case of the cycles or E cycles provided by Us to You, You shall maintain the same in good working condition during the period of usage at Your own cost and return the same in good working condition (normal wear and tear is excepted). You will not have to worry about the major mechanical failure of the motor or gear and normal wear and tear.
7. hold and possess a (i) valid driving license, (ii) valid registration certificate, and (iii) pollution certificate as per the Motor Vehicles Act, 1988, at all times while rendering Services under this agreement in case of a Motorcycle.
8. Do not log in and provide Services if You are ill or suffering from contagious diseases.
9. purchase vehicle insurance as required and mandated under the applicable laws.
10. purchase personal accidental death coverage and health insurance policy at Your cost.
11. wear the Zepto t-shirt or jacket and carry the field bags bearing Our logo provided by Us at the time of providing Services and follow hygiene requirements.
12. Ensure that (i) the food and beverages are handled in a safe and secure manner (ii) the order is picked up from the premises and delivered to the Customer in the same condition and (iii) do not mix food and non-food products.
13. carry the order in the bags only.
14. do not mix any other item other than the goods picked up by You by Our representatives for delivery to the Customer.
15. at no time shall You tamper, damage, open or do anything to the goods that You are not specifically permitted to do. In case You are held guilty of tampering, damaging or opening the goods, We shall have the option to recover its loss, if any, from You.
16. As much as possible, complete each task as per the estimated timelines given by Us. We do not penalise You in case You fail to complete the task within the estimated time for reasons beyond Your reasonable control.
17. not incite/ provoke/ indulge/ be involved in any act or omission, either directly or indirectly, which results in disruption of operations at any premises. You unconditionally and absolutely accept and agree that We have the right to take appropriate action against You for violating this condition.
18. provide all information to ensure regular cash reconciliation for deliveries made by You. You shall deposit the cash collected from Customers on the same day at the collection centers as instructed. In case if the Customer refuses to pay for the cash on delivery orders even after Your request, then You shall promptly report such instances and co-operate with Us for recovery from such Customer.
19. update the Partner App, as and when required.
20. follow all traffic rules, including wearing a helmet at all times, and obey the speed limits.
21. not drink alcohol, chew tobacco, or take any intoxicating/banned substances before or while performing the Services. Besides termination of the agreement, We may report to the authorities.
22. behave respectfully with the Customers and Our personnel. If any complaint of harassment is reported against You, We will take appropriate action after investigation.
23. not misuse any items provided by Us, including t-shirts, jackets, and identification cards.
24. not use Our name “Zepto” or Our logo for any purpose other than providing Services through the Partner App.
25. not disclose with anyone, any information of the Customer or other third parties that You learn
while using the Partner App.
26. not make any statement about Us, Clients and our Customers without permission.
27. not allow anyone other than You to use Your access to Partner App or provide the Services, on Your behalf.

a. Not complete any orders placed for a loose cigarette.
b. Not deliver cigarettes to Customers who are below 18 years of age, or located in the educational institution
c. Verify the Customer’s age by asking for identity proof, if You think that such Customer’s age is below 18 years.

a. Not accept orders for alcohol delivery, if Your age is below 21 years.
b. Not pick up an order if the packaging of alcoholic beverages is not proper and secured.
c. Not deliver any orders outside the licensed working hours.
d. Keep the alcoholic beverage with You at all times until it is delivered.
e. Follow the age verification process before the delivery of alcohol products.
f. Not hand over the order to a Customer, if You know or suspect that the Customer is:

g. not deliver the alcoholic beverage until the verification process is completed.
h. always carry a government-issued valid photo ID.
i. If the order is cancelled, immediately return the product/s in the original condition to the store from where You received it. Also, return the bill.
j. If Excise officials stop You for inspection, You will inform them that You are delivering the order on Our instructions.

i. bear the loss of the same; or
ii. purchase the order at Your cost and deliver it to the Customer promptly if We may instruct You to do so.
iii. If there is a difference in the amount to be collected from a Customer and the actual amount collected by You, We may deduct the difference from the amounts payable to You.
iv. You will not receive the Service Fees if: